Terms of service
Pawstock Terms of Service
Effective Date: 15 October 2025
Welcome to Pawstock (ABN 77 656 485 245).
By accessing or using our website www.pawstock.com.au and purchasing our products, you agree to comply with and be bound by the following Terms of Service.
Please read these Terms carefully before using our website or placing an order.
1. General Conditions
Pawstock reserves the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products, services, or website content without prior written consent from Pawstock.
All prices, promotions, and product availability are subject to change without notice.
2. Eligibility and User Obligations
By using our website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You agree to provide accurate, current, and complete billing and shipping information for all purchases made through our website.
Use of our site for any fraudulent, unlawful, or unauthorised purpose is strictly prohibited.
3. Products and Descriptions
We make every effort to display accurate and up-to-date product information, including images, descriptions, and pricing.
However, errors, inaccuracies, or omissions may occur. Pawstock reserves the right to correct such errors at any time without prior notice.
Product colours, packaging, or materials may vary slightly from the images shown on the website.
4. Payment and Orders
All payments must be made in full at checkout using the available secure payment methods on our website.
Orders are not confirmed until payment has been successfully processed.
Pawstock reserves the right to:
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Cancel or limit quantities purchased per customer, household, or order.
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Refuse or cancel any order that appears fraudulent, suspicious, or in breach of these Terms.
5. Shipping and Delivery
Orders are shipped through our trusted delivery partners.
Delivery timeframes are provided as estimates only and may vary depending on your location and courier availability.
Pawstock is not responsible for delays or delivery failures outside of our control (including courier delays or customs inspections).
Ownership and risk of loss or damage pass to the customer once the order has been dispatched.
For full details, please refer to our Shipping Policy.
6. Returns and Refunds
Please refer to our Return & Refund Policy for full details on eligibility, timeframes, and procedures for returns or exchanges.
Certain items (such as perishable goods, opened pet food, or hygiene-related products) may not be eligible for return unless faulty, in accordance with Australian Consumer Law.
7. Intellectual Property
All content on this website—including images, logos, text, graphics, and product information—is the property of Pawstock and is protected by applicable copyright and trademark laws.
No content may be copied, reproduced, or distributed without written consent from Pawstock.
8. Limitation of Liability
To the maximum extent permitted by law, Pawstock shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
We make no warranties or guarantees that our website will be uninterrupted, error-free, or completely secure at all times.
Nothing in these Terms limits your rights under the Australian Consumer Law.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Victoria, Australia.
Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
10. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us:
Pawstock
📧 Email: pawstockau@gmail.com
🌐 Website: www.pawstock.com.au
📍 Address: 10 Underwood Drive, Donvale VIC 3111, Australia
ABN: 77 656 485 245